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Thread: Nelly Server Unscheduled Maintenance

  1. #11
    kabuki is offline Newbie
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    This is crazy. There is a completely different website on my URL and I haven't gotten email in hours. This has gone on way too long. I am surprised there is not a back up server in case of a failure.

  2. #12
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Quote Originally Posted by kabuki View Post
    This is crazy. There is a completely different website on my URL and I haven't gotten email in hours. This has gone on way too long. I am surprised there is not a back up server in case of a failure.
    Please, open a ticket regarding this issue to let us check it.

  3. #13
    kabuki is offline Newbie
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    it was something to do with my browser and caching. I wish my email was working.

  4. #14
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Quote Originally Posted by kabuki View Post
    it was something to do with my browser and caching. I wish my email was working.
    Again, we can investigate your issue more closely via ticket.

    Now, we are starting restoration of the accounts from w.

  5. #15
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Restoration has been completed. Please, check your websites and in case any problems are found, please, open a ticket for our Tech Support dep. regarding it.

  6. #16
    kabuki is offline Newbie
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    Quote Originally Posted by Alexander View Post
    Restoration has been completed. Please, check your websites and in case any problems are found, please, open a ticket for our Tech Support dep. regarding it.
    everything is back to normal now. I did open a ticket about my situation this morning and even posted a a screengrab of the site that was appearing but it seems it was only a problem for me for whatever reason. very odd... after i cleared my cache, it went away.

    everything seems to be back to normal.
    thanks.

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