Unscheduled Cloud Server Outage - 08/20/2013

[GlowHost-James]

Dear Valued Customers,

At this time we are experiencing a network problem which has affected the connection between our SAS SAN and the Cloud Infrastructure. As a result, it has affected many of the VM's on our Cloud.

We are working to bring everything back online. As a warning, this may require your server to be rebooted and a possible FSCK may need to be run. We will take care of all of this for you.

We will keep you updated in this forum thread as we progress.

We sincerely apologize for any inconvenience caused and we appreciate your patience and understanding.

[GlowHost-James]

UPDATE: 7:36PM EST

We are currently working on restarting all the servers on the Cloud. The process takes quite some time as we must work methodically and ensure that all the servers are taken care of. Each tech has been given a batch to work on and are processing them as quickly as possible.

Thank you for your patience.

[GlowHost-James]

We are nearing completion of restarting all the VM's now and all look good. We are in teh process of verifying everything at the moment and should be 100% complete soon.

[GlowHost-James]

We have successfully brought back online all the VM's and have finished verifying them all.

If you have any problems, please do open a support ticket for further assistance. We would be happy to assist you.

Once again, we apologize for the service interruption and we appreciate your patience during this time.