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Thread: Ginger Sever - Unscheduled Maintenance

  1. #1
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Default Ginger Sever - Unscheduled Maintenance

    UPDATE: Please read the entire thread for updates.

    As part of our commitment to provide top quality web hosting services, unscheduled maintenance is required and has been announced for the following server.

    Please read these details carefully:

    Server Name: Ginger
    Service Date: Thursday, 24 January, 2013
    Service Window: 7 PM to 9PM
    Details: Hard Drive Integrity Tests and FSCK
    Expected Downtime: 2 hours

    This means work will begin at some point during this time specified in the service window above, unless unexpected situations arise. During this service window, your site may go temporarily offline or offline completely.

    This server's primary hard drive is not functioning properly.

    Please return to this forum thread if you are interested in receiving status updates or to post any questions if you have them. You may need to register in order to post here.

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    Last edited by Matt; 01-25-2013 at 08:04 PM.
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  2. #2
    VinceGlow is offline Nearly a Master Glow Jedi
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    Our DC staff is still fixing the HDD on the server.
    They are performing a manual FSCK at the moment.
    We will keep you updated on this issue further.

  3. #3
    GlowHost-James is offline Master Glow Jedi
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    Unfortunately, the FSCK was not able to recover the primary drive and it is not in the process of being replaced with a new drive. As this was the primary hard disk in the server, it will require a full OS and cPanel re-install, configuration and update, followed by the all sites being restored from backups

    The estimated time frame is 4 - 12 hours.

    Do let us know if you have any questions. We will continue to update this thread with the progress.

  4. #4
    stickman is offline Newbie
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    Thank you for the update. Hope you have plenty of coffee. It sounds like it's going to be a long night.

  5. #5
    ThomasGlow's Avatar
    ThomasGlow is offline Customer Care
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    Yeap. Coffee and patience have been stocked up. Hope everything will go according to the plan.

    We'll update this thread once the server is ready for work.

  6. #6
    David I is offline Newbie
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    We are experiencing issues with cPanel installation and we have contacted the developers regarding the issue. Right after cPanel is installed we will restore the accounts.

    We do our best to make the server available as soon as possible.

  7. #7
    spinduct is offline Newbie
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    I know you guys are working hard. However, more frequent status updates would be appreciated. Every hour would be nice. Even if the status is the same. I don't know how many websites are on Ginger, but I am sure people are stressing over this extended downtime.

    Thank you.

  8. #8
    AndrewGlow is offline Master Glow Jedi
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    Sure, we will update each hour. Developers couldn't find out why cPanel installer is not working. We are searching for any other hardware errors and meanwhile looking for a server to use HDDs from Ginger.
    Have no fear,
    GlowHost is Here!

  9. #9
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    The HDDs were moved to another hardware and DC engineers are installing Cpanel and other necessary software.

  10. #10
    artiefsound is offline Newbie
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    If cpanel is an issue, can you proceed without it for now? Just looking to get the site back up and running.

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