Ginger Sever - Unscheduled Maintenance

[Matt]

UPDATE: Please read the entire thread for updates.

As part of our commitment to provide top quality web hosting services, unscheduled maintenance is required and has been announced for the following server.

Please read these details carefully:

Server Name: Ginger
Service Date: Thursday, 24 January, 2013
Service Window: 7 PM to 9PM
Details: Hard Drive Integrity Tests and FSCK
Expected Downtime: 2 hours

This means work will begin at some point during this time specified in the service window above, unless unexpected situations arise. During this service window, your site may go temporarily offline or offline completely.

This server's primary hard drive is not functioning properly.

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[VinceGlow]

Our DC staff is still fixing the HDD on the server.
They are performing a manual FSCK at the moment.
We will keep you updated on this issue further.

[GlowHost-James]

Unfortunately, the FSCK was not able to recover the primary drive and it is not in the process of being replaced with a new drive. As this was the primary hard disk in the server, it will require a full OS and cPanel re-install, configuration and update, followed by the all sites being restored from backups

The estimated time frame is 4 - 12 hours.

Do let us know if you have any questions. We will continue to update this thread with the progress.

[stickman]

Thank you for the update. Hope you have plenty of coffee. It sounds like it's going to be a long night.

[ThomasGlow]

Yeap. Coffee and patience have been stocked up. Hope everything will go according to the plan.

We'll update this thread once the server is ready for work.

[David I]

We are experiencing issues with cPanel installation and we have contacted the developers regarding the issue. Right after cPanel is installed we will restore the accounts.

We do our best to make the server available as soon as possible.

[spinduct]

I know you guys are working hard. However, more frequent status updates would be appreciated. Every hour would be nice. Even if the status is the same. I don't know how many websites are on Ginger, but I am sure people are stressing over this extended downtime.

Thank you.

[AndrewGlow]

Sure, we will update each hour. Developers couldn't find out why cPanel installer is not working. We are searching for any other hardware errors and meanwhile looking for a server to use HDDs from Ginger.

[Alexander]

The HDDs were moved to another hardware and DC engineers are installing Cpanel and other necessary software.

[artiefsound]

If cpanel is an issue, can you proceed without it for now? Just looking to get the site back up and running.