Results 1 to 5 of 5

Thread: Juliet Server Maintenance

  1. #1
    ThomasGlow's Avatar
    ThomasGlow is offline Customer Care
    Join Date
    Jan 2012
    Posts
    613

    Default Juliet Server Maintenance

    Notice to all GlowHost customers,

    This notification affects customers that host with us on the Juliet (juliet.gendns.com) server located in our Phoenix, Arizona location.

    Our server admins have informed us that the OS is corrupted on the server Juliet in the Phoenix location. Our techs are working hard on resolving the issue to restore the affected infrastructure as quickly as possible to bring services back up.

    We appreciate your patience and understanding as we work diligently to restore service. We will post updates here once more information is available.

  2. #2
    PaulGlow's Avatar
    PaulGlow is offline Technical Analyst
    Join Date
    May 2017
    Posts
    672

    Default

    Status Update,

    We are currently reloading the OS in the server. We will start restoring the accounts as soon as OS reload completes.

    Updates will follow.

  3. #3
    PaulGlow's Avatar
    PaulGlow is offline Technical Analyst
    Join Date
    May 2017
    Posts
    672

    Default

    Status Update

    We are starting account restoration now. We will keep you updated on the status.

  4. #4
    Larry's Avatar
    Larry is offline Customer Care
    Join Date
    May 2018
    Posts
    3,072

    Default

    Status Update

    At this time, all backups have been restored and the Juliet server is back in operation. We are taking this time to make sure that nothing was missed and are performing a thorough audit prior to considering this maintenance resolved.

    Updates will follow, and we will get in touch with customers directly if any attention is needed from them. Thank you for your understanding during this rare event. We will post a final update once this is completed.

  5. #5
    Larry's Avatar
    Larry is offline Customer Care
    Join Date
    May 2018
    Posts
    3,072

    Default

    Notice to All Affected Customers

    Maintenance for the Juliet server has been completed. A thorough audit of all accounts has been completed as well. We have worked with every customer account on an individual basis to make sure everything is in top shape and nothing was missed.

    During this very rare event, we would like to thank all customers who had to endure this outage on the Juliet server. Measures have been put into place so that this scenario will not happen again.

    If you have any questions, you may respond to this thread, live chat with us, or open a support ticket, and our support staff will always be here and ready to help!

Similar Threads

  1. Juliet Server Outage
    By ThomasGlow in forum Outages and Scheduled Maintenance
    Replies: 2
    Last Post: 11-13-2018, 10:37 AM
  2. Required Server Maintenance - Vern
    By Larry in forum Outages and Scheduled Maintenance
    Replies: 2
    Last Post: 08-26-2018, 02:32 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

1 2 3 4 5 6 7 8 9 10 11 12 13 14