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Thread: Important Maintenance Notice - April 7th 2AM EST - Orlando,FL zulu.gendns.com Server

  1. #1
    ThomasGlow's Avatar
    ThomasGlow is offline Customer Care
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    Default Important Maintenance Notice - April 7th 2AM EST - Orlando,FL zulu.gendns.com Server

    Notice to customers in our Orlando, FL location hosted on the zulu.gendns.com server.

    We will be performing an important maintenance. Our monitoring systems have alerted our team that the performance of the local backup drive is degraded. We will be replacing the backup drive on the zulu.gendns.com server.

    Maintenance Window: Maintenance will occur this Tuesday (April 7th) at 2:00 AM EST and 3:00 AM EST.

    Affected Clients: All customers hosting with us on the zulu.gendns.com server are affected.

    Additional Information: While we do not expect a long term outage, please plan for up to 1 hour of downtime. Our team will be taking precautionary measures to prevent extended downtime. Additionally, our techs have already created a backup of all accounts on the server in case of further complications.

    Thank you for your understanding, and continued business while we work hard to improve our services. If you have any questions about this maintenance, please feel welcome to get in touch with us, and we will always be here to help and answer your questions.
    Last edited by Larry; 04-06-2020 at 08:14 AM.

  2. #2
    Larry's Avatar
    Larry is offline Customer Care
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    Maintenance Notice Updated.

  3. #3
    Larry's Avatar
    Larry is offline Customer Care
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    At this time, maintenance is still in progress.

    • The server is up, and customer websites are online.
    • We are transferring existing backups to the new backup drive.
    • We will be running a fresh backup.

    Once the above is completed, we will mark this maintenance as completed.

    If you have any questions in the meantime, please contact us, and we'll be happy to assist.

  4. #4
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    The maintenance on Zulu server has been completed. If you discover any problems, please, contact support.

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