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Thread: Emails bouncing back

  1. #1
    Gary Lewis is offline No longer a Newbie
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    Default Emails bouncing back

    I have a reseller account and have set up email addresses on 2 client accounts but they bounce back when I send from my email. We have delegated to the proper DNS and have set up the emails in the cpanel. What am I doing wrong?

  2. #2
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    What does the error in the bounce say?
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  3. #3
    Gary Lewis is offline No longer a Newbie
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    Default Emails bouncing

    Here is the message I got back..,

    The following message to <adam.ingham@radiusfinance.com.au> was undeliverable.
    The reason for the problem:
    5.1.0 - Unknown address error 550-'Verification failed for <gary.lewis@promotem.com.au>\nNo Such User Here\nSender verify failed'

  4. #4
    Matt's Avatar
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    promotem.com.au doesn't resolve to your reseller server at GlowHost. The error "No such user here" means that the server that promotem.com.au is pointing to does not have an email address setup for gary.lewis@promotem.com.au
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  5. #5
    Gary Lewis is offline No longer a Newbie
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    Default Emails bouncing

    Just trying to understand this, so please bear with my low understanding...so because i am sending an email to adam using an alias email for gary lewis the email can't be received by adam ingham but all other emails to and from adam's new email address should be OK?

  6. #6
    Matt's Avatar
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    If you want to send email from anything@promotem.com.au and you are trying to send this from the Missy server, then you will need to either point the MX record for promotem.com.au to the Missy server OR point your nameservers for promotem.com.au to the Missy server which will bring your MX record over as well.
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  7. #7
    Matt's Avatar
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    Further, it is possible that if adams email account is on the Missy server, and garys account is on the Missy server, that you could email back and fourth even with your MX pointing to your other host. The root of the problem is that gary needs to actually be a real live inbox on the Missy server. I looked at your cPanel and there is no email address for gary that exists on the Missy server.
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  8. #8
    Gary Lewis is offline No longer a Newbie
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    Default Emails bouncing

    I am sending my gary lewis email from a non Missy server in Australia to adam on the missy at your end. Is it that I get a bounce because I am using the alias? Normal emails are OK?

  9. #9
    Matt's Avatar
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    So if I am understanding you correctly, you have a forwarder setup from andy, to gary, and you are sending to andy from your gary address in AU?
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  10. #10
    Gary Lewis is offline No longer a Newbie
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    Default Emails bouncing

    Sorry for the confusion. Clarification.

    I am sending an email from my alias address which is hosted in Australia (non glowhost) to adam which is an account I have set up on glowhost using my reseller account. When I send from me to adam, it bounces back.

    Is this because Missy doesn't like forwarded (alias) emails? But ordinarily will handle emails to and from adam.

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