Reseller moved from SiteSouth? Check this out.

[pacaron]

Matt:
I just asked a simple question, nothing else.. no internet roadrage here.
Sorry it offended you and your group.
I think I got the question answered, thanks.

Whew... I'm out'a here.

Ron

[Matt]

Okay Ron., no problem no offense taken. It is just that the MOST COMMON misconception when people are shopping for web hosts is they see:

"X" gigs of Space
"Y" gigs of transfer

And then assume if "Host A" offers this same plan as "Host B" for a lower price, it must of course be a better deal. The simple truth is that half of webhosting if not more is the service aspect and that can add to the value of your web hosting provider and also may reflect the difference in pricing.

Many of you reading this post who have been with more than one web host know exactly what I mean as getting the "everything for nothing" web host usually is just the latter. You are promised everything, but receive nothing.

If you are unhappy with the support you receive here in the next 10 months in which we have agreed to host your site for the former SiteSouth (free of charge I might add) please feel free to post here about it, I also PM'd you with my direct cell # if you have any issues I am happy to listen to you on my dime.

[EmergentMedia]

I too was skeptical when 2 months after setting up a reseller account with SiteSouth I was suddenly told that my account had been acquired by GlowHost. I was not disappointed with the support and service offerred by SiteSouth and I wondered how I would be treated by the "new company" that I was involuntarily being assigned to.

The transition to the new servers was flawless and the communication was great. I've spoken with Matt a few times on the phone, which is something that can't be said about another hosting company that I've been with for several years. Since the migration to the GlowHost servers, uptime has been second-to-none and support response time / problem resolution is excellent!

My point is this: You get what you pay for. So what if you are paying an extra $5 per month for a reseller account! Wouldn't you rather pay a few extra dollars for peace of mind? If you only have 20 accounts on a reseller account, that comes to an increase of $0.25 per month per hosting account. Consider the alternative - you could be paying about $500 per month for an entry-level dedicated server with RackSpace.

GlowHost offers great web hosting ... and that's worth a few extra bucks to me. If uptime and great support aren't high on your list of priorities, then I can recommend a few hosting companies that will save you a dollar or two each month.