I would like to know what do you do (technical steps) when email, cpanel, webhost mgr are down.
I'm concern about this 'cause during the first business hours it took more than one hour to fix Nicole server. Meanwhile, customers on the phone to get a explanation from us.
Take a look to the first answer of this ticket: CKV-9856-636 (level Urgent)
"Hi,
We could see that the server is with high load. We have reduced the load and now we are able to login to the cpanel without any problem, please do make a try and get back to us for any further assistance.
Thank you. GlowHost Level One Support Team"
A high load?
cpanel without problem? it wasn't fix it.
Your server (the one your web site is hosted) have a better uptime rate.