Ginger Sever - Unscheduled Maintenance

[VinceGlow]

Our DC staff is still fixing the HDD on the server.
They are performing a manual FSCK at the moment.
We will keep you updated on this issue further.

[GlowHost-James]

Unfortunately, the FSCK was not able to recover the primary drive and it is not in the process of being replaced with a new drive. As this was the primary hard disk in the server, it will require a full OS and cPanel re-install, configuration and update, followed by the all sites being restored from backups

The estimated time frame is 4 - 12 hours.

Do let us know if you have any questions. We will continue to update this thread with the progress.

[stickman]

Thank you for the update. Hope you have plenty of coffee. It sounds like it's going to be a long night.

[ThomasGlow]

Yeap. Coffee and patience have been stocked up. Hope everything will go according to the plan.

We'll update this thread once the server is ready for work.

[David I]

We are experiencing issues with cPanel installation and we have contacted the developers regarding the issue. Right after cPanel is installed we will restore the accounts.

We do our best to make the server available as soon as possible.

[spinduct]

I know you guys are working hard. However, more frequent status updates would be appreciated. Every hour would be nice. Even if the status is the same. I don't know how many websites are on Ginger, but I am sure people are stressing over this extended downtime.

Thank you.

[AndrewGlow]

Sure, we will update each hour. Developers couldn't find out why cPanel installer is not working. We are searching for any other hardware errors and meanwhile looking for a server to use HDDs from Ginger.