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Thread: Cannot access CPanel or our website from some Windows 7 PC's

  1. #1
    deflint is offline Newbie
    Join Date
    Nov 2013
    Posts
    2

    Default Cannot access CPanel or our website from some Windows 7 PC's

    This morning I flushed the ARP Cache using “netsh interface ip delete arpcache”.
    This fixed the problem temporarily.
    Both sites were then available for a few minutes after which I am again unable to connect.
    Flushing the ARP Cache a second time did not fix the problem.

    Cannot ping either site.
    Successfully tested connecting to both site using Proxify.com.

    Server is Echo which is up.

    It appears I have been firewalled? If so who can I get this situation resolved?

    Thanks.

    Tracert results:
    tracert echo.gendns.com
    Tracing route to echo.gendns.com [198.105.215.36] over a maximum of 30 hops:
    1 1 ms 23 ms 17 ms 192.168.1.40
    2 1 ms 1 ms 1 ms 65-100-30-94.dia.static.housingnm.org [65.100.30.94]
    3 20 ms 24 ms 17 ms ch0.s5-1-0-14.albq-cust.albq.uswest.net [65.101.120.97]
    4 21 ms 17 ms 20 ms phn-core-02.inet.qwest.net [205.171.12.65]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 35 ms 35 ms 35 ms slc-edge-11.inet.qwest.net [67.14.20.173]
    8 35 ms 35 ms 35 ms 207.109.238.138
    9 45 ms 47 ms 50 ms as29854.xe-1-0-0.cr2.slc1.us.nlayer.net [69.22.153.86]
    10 47 ms 52 ms 49 ms 206.130.126.26.west-datacenter.net [206.130.126.26]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.|
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    Trace complete.
    tracert thebandflashback.com
    Tracing route to thebandflashback.com [198.105.215.36] over a maximum of 30 hops:
    1 1 ms 6 ms 15 ms 192.168.1.40
    2 1 ms 1 ms <1 ms 65-100-30-94.dia.static.housingnm.org [65.100.30.94]
    3 17 ms 17 ms 18 ms ch0.s5-1-0-14.albq-cust.albq.uswest.net [65.101.120.97]
    4 261 ms 83 ms 132 ms phn-core-02.inet.qwest.net [205.171.12.65]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 64 ms 48 ms 38 ms slc-edge-11.inet.qwest.net [67.14.20.173
    8 36 ms 47 ms 54 ms 207.109.238.138
    9 49 ms 44 ms 45 ms as29854.xe-1-0-0.cr2.slc1.us.nlayer.net [69.22.153.86]
    10 58 ms 49 ms 49 ms 206.130.126.26.west-datacenter.net [206.130.126.26]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    Trace complete.

  2. #2
    Alexander's Avatar
    Alexander is offline Technical Analyst
    Join Date
    Jul 2007
    Posts
    1,349

    Default

    Looks like your IP was blocked by server's firewall. Please, open a ticket for tech support dep. regarding it.

  3. #3
    deflint is offline Newbie
    Join Date
    Nov 2013
    Posts
    2

    Default Issue now resolved.

    Quote Originally Posted by Alexander View Post
    Looks like your IP was blocked by server's firewall. Please, open a ticket for tech support dep. regarding it.
    That's exactly what happened. Issue now resolved. Thanks

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