Help Desk / Trouble Ticket Recommendations

[rlhanson]

Thanks for the recommendation Brian! I appreciate you taking the time to come back and make a recommendation!

[Richard OBrian]

From my experience I can suggest you try BridgeTrak.
It works very smoothly in our environment and the price is reasonable in comparison with many other tools.
It includes all necessary features for us such as easy tickets tracking, web interface, knowledgebase, autoescalating and many more.
Hope it helps!