Help Desk / Trouble Ticket Recommendations

[HarrySy]

Hey all you resellers/hosts/developers out there. We're looking for some cheap, reliable help-desk/trouble-ticket software so we can keep track of all our client support requests. So far, we've tried cpSupport, osTicket, eTicket, and PHP Support Tickets. It's looking like we're going to have to cough up some dough, unless someone knows a good app we've missed...

Our requirements are pretty basic -- we just want something that works smoothly and that gives us some theming capability, however rudimentary.

Thanks!
B

Hi Bdominick, we’ve gone through a similar process of hopping from one option to the next. So far, we’re very happy with our last choice, FocalScope. The ticket management and processing rules are incredibly useful and really have made our communications and support processes much more efficient. By theming I presume you want to re-brand it? I know post purchase I was informed that the UI can be customized if we wanted to.

[robiri]

There are a lot of such software on the market. I was also in search for some help desk for my company and I think that these three stood out from the rest:
Zendesk.com | Customer Service Software | Support Ticket System
Orcadesk | Support ticket system | Help desk software
http://www.kayako.com/products/fusion/

We have decided to use orcadesk because it is the cheapest one and has everything we need but you will see which best meets your needs.