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Thread: Scheduled Maintenance on Charlie Server - Feb 18

  1. #1
    GlowHost-James is offline Master Glow Jedi
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    Default Scheduled Maintenance on Charlie Server - Feb 18

    Dear Valued Customers,

    As part of our commitment to provide top quality web hosting services, maintenance is required and has been scheduled for the following server.

    Please read these details carefully:

    Server Name: Charlie
    Service Date: Wednesday, 18 February, 2015
    Service Window: 1 AM to 5 AM
    Details: As part of routine maintenance, the server must be rebooted for changes to be applied. There will be an expected downtime of up to 30 minutes.
    Expected Downtime: 30 minutes

    This means work will begin at some point during this time specified in the service window above, unless unexpected situations arise. During this service window, your site may go temporarily offline. If we are unable to start the maintenance before the service window closes, it will be re-scheduled for the next day at the same time.

    As always, we recommend that you have local copies of your web site in the event of unforeseen issues which may result in complete and total data loss on the server. While we do not anticipate this to be an issue, it is always a wise choice to have copies of your web site in multiple locations.

    You can make copies of your web site using the backup option in your cPanel.

    Please return to this forum thread if you are interested in receiving status updates or to post any questions if you have them. You may need to register in order to post here.

    To receive instant notifications via email about updates which are posted in this thread:
    Please click "Thread Tools" at the top right of the first post in the forum thread, then select Subscribe. This will send out instant email notifications of any updates to this thread. Below is what it looks like if you are having trouble finding this option. (Click image for a larger version)Attachment 268
    Note: You will need to be registered on the forums in order to receive these notifications.

  2. #2
    David I is offline Newbie
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    Default

    We have finished the required maintenance, downtime was less than 5 minutes.

  3. #3
    robin is offline Newbie
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    Default

    Quote Originally Posted by David I View Post
    We have finished the required maintenance, downtime was less than 5 minutes.
    Getting a 500 error on at least three of several sites, not gonna check the rest. Been having a problem with 16 wordpress sites.

  4. #4
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Default

    Hello Robin.

    A server reboot should not cause the error code you are speaking about. Do you have a ticket opened at our helpdesk yet? We'd be glad to help you once we have the ticket and know the name of the domain(s) in question.
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  5. #5
    robin is offline Newbie
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    Alexander S. Replied to my ticket 30 minutes ago saying he was looking at it.
    I see nothing in the server error log, despite repeated 500 errors.


  6. #6
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Robin, please, check your ticket. Sorry for not updating you at once.

  7. #7
    robin is offline Newbie
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    Meanwhile I've changed php version for your account from 5.5 to 5.3 native. This brought your websites back online.

    No clue what this means, I guess I'll search Google.

  8. #8
    GlowHost-Daniel's Avatar
    GlowHost-Daniel is offline Customer Care
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    Hello Robin,

    If you're not sure exactly what Alexander's reply means, the best place to ask would be in that same support ticket that you already have open.

    However, to answer your concern - it simply means he changed the PHP version that your account was running on temporarily while the issue was corrected. This allowed your websites to be online and active even while he was still working.

    Additionally, Alexander has confirmed in the ticket that the issue was corrected and everything is functional at this time.

    We appreciate your patience in this matter and apologize for the inconvenience.

  9. #9
    Ladybbird is offline Newbie
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    Good Day & Hallo to everyone. I am a Lady Admin/Site Owner (But Tech-Admin in training!), so I am not as tech savvy as you guys. so BE GENTLE with me please...simple answers I can understand...LOL

    However I have also been having probs on my server in the past week, (whilst you guys were doing your maintenance), which were resolved yesterday.

    But since your maintenance was completed I have an error in my Admincp -;

    New threads in moderation queue wont validate, normally only 1st 3 threads should go into moderation,
    but a new member's threads have all gone into Moderation...Any idea how to solve this please?

    I have done a lot of reading and saw it may be something to do with GlowHost - Spam-O-Matic.....

    I never had this prob before and wonder if it was something to do with your maintenance update or maybe my server problem, or perhaps I have to update GlowHost - Spam-O-Matic??

    I normally would have started a new thread about this, but as it may be related to the topic in this thread, I posted this in here.

    Thank you in advance guys.

    Barbara

  10. #10
    David I is offline Newbie
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    Hello Barbara,

    In order to test the issue and offer some solution we need access to your forum. Please open a ticket and we will help you:
    https://glowhost.com/helpdesk/index.php?cmd=newticket

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