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Thread: OUTAGE: Kilo Network Issues

  1. #1
    GlowHost-James is offline Master Glow Jedi
    Join Date
    Apr 2012
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    319

    Default OUTAGE: Kilo Network Issues

    Emergency maintenance is required and has been scheduled for the following server.



    Please read these details carefully:



    Server Name: Kilo

    Service Date: Tuesday, 16 April, 2013

    Service Window: 6 PM to 10 PM

    Details: Network Problems on Kilo Server

    Expected Downtime: 2 hours



    At this time, we are experiencing a network problem with the server and
    are working to resolve the issues. We currently do not have any ETA on
    when this will be completed. As we receive updates from our team at the
    datacenter, we will update the forum post. Thank you for your continued
    patience.



    We are currently working on this server and will have service restored
    as soon as possible. Please do not call or open support tickets
    regarding the downtime as floods of tickets at our helpdesk will only
    slow response times for other users. We will post updates as they become
    available in this forum thread.



    Please post any questions that you may have in this forum thread so that
    common questions that may arise surrounding this issue can be answered
    in a central location instead of individual support tickets which will
    slow down response times for everyone involved.



    To receive instant notifications via email about updates which are posted in this thread:

    Please click "Thread Tools" at the top right of the first post in the
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    We sincerely apologize for the unexpected inconvenience and are working as fast as we can to restore service.



    Thank you for choosing GlowHost.
    Last edited by Dmitriy; 05-02-2013 at 07:17 AM.

  2. #2
    GlowHost-James is offline Master Glow Jedi
    Join Date
    Apr 2012
    Posts
    319

    Default

    At this time, we are still working on the problem and do not have an ETA. We will continue to update this thread as things progress. Thank you for your patience.

  3. #3
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Jan 2005
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    Default

    Service has been restored to normal, we thank you for your patience while this matter was resolved. Sometimes new servers and new Operating systems have obscure bugs that like to hide out even on well tested hardware. We should have this problem under wraps now.
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