Scheduled Maintenance on Charlie Server - Feb 18

[robin]

We have finished the required maintenance, downtime was less than 5 minutes.

Getting a 500 error on at least three of several sites, not gonna check the rest. Been having a problem with 16 wordpress sites.

[Matt]

Hello Robin.

A server reboot should not cause the error code you are speaking about. Do you have a ticket opened at our helpdesk yet? We'd be glad to help you once we have the ticket and know the name of the domain(s) in question.

[robin]

Alexander S. Replied to my ticket 30 minutes ago saying he was looking at it.
I see nothing in the server error log, despite repeated 500 errors.

[Alexander]

Robin, please, check your ticket. Sorry for not updating you at once.

[robin]

Meanwhile I've changed php version for your account from 5.5 to 5.3 native. This brought your websites back online.

No clue what this means, I guess I'll search Google.

[GlowHost-Daniel]

Hello Robin,

If you're not sure exactly what Alexander's reply means, the best place to ask would be in that same support ticket that you already have open.

However, to answer your concern - it simply means he changed the PHP version that your account was running on temporarily while the issue was corrected. This allowed your websites to be online and active even while he was still working.

Additionally, Alexander has confirmed in the ticket that the issue was corrected and everything is functional at this time.

We appreciate your patience in this matter and apologize for the inconvenience.

[Ladybbird]

Good Day & Hallo to everyone. I am a Lady Admin/Site Owner (But Tech-Admin in training!), so I am not as tech savvy as you guys. so BE GENTLE with me please...simple answers I can understand...LOL

However I have also been having probs on my server in the past week, (whilst you guys were doing your maintenance), which were resolved yesterday.

But since your maintenance was completed I have an error in my Admincp -;

New threads in moderation queue wont validate, normally only 1st 3 threads should go into moderation,
but a new member's threads have all gone into Moderation...Any idea how to solve this please?

I have done a lot of reading and saw it may be something to do with GlowHost - Spam-O-Matic.....

I never had this prob before and wonder if it was something to do with your maintenance update or maybe my server problem, or perhaps I have to update GlowHost - Spam-O-Matic??

I normally would have started a new thread about this, but as it may be related to the topic in this thread, I posted this in here.

Thank you in advance guys.

Barbara

[David I]

Hello Barbara,

In order to test the issue and offer some solution we need access to your forum. Please open a ticket and we will help you:
https://glowhost.com/helpdesk/index.php?cmd=newticket

[Matt]

Hi Barbera,

You are right, it belongs in it's own thread or a ticket could be created. Are you on the same server, Charlie? If you suspect it is related to SpamOMatic you can simply disable or remove the plugin and see if it fixes things.