DC outage

[Matt]

Hello Everyone,

Thanks for your comments and suggestions. We are still looking into alternatives right now for the best way to deal with such a situation. There are some logistical issues that we have to consider for a secondary lines of communication. For example, our customer database is of course located at our primary hosting facility, and if that goes offline, so does our access to customer records. Sure, these are backed up elsewhere but there is the problem of backups sometimes being older than the days current records.

It is possible that we may take all or portions of the GlowHost site over to the secondary datacenter in Dallas, though at this stage I am still hesitant to put any devices in there because the rumor mill tells me that the GNAX DC2 in Dallas is still running a skeleton crew and we would prefer to have a full crew of techs available for a major issue like this versus a skeleton crew for many small issues.

I am still waiting for reports and general feedback from the web hosting community as to how things are going over at DC2 and do not want to be the trailblazer at this time.

There are some good points though in this thread. Perhaps we can start a facebook profile and all of you can be invited as our friends. Twitter is another possible option. Or perhaps a combo of the two.

The phone systems voicemail is another idea, though reprogramming the message is not as simple as one might think. We have been working on updating those as well.

To those of you who did not receive a call back we do apologize but the high volumes made it simply impossible to return everyone's call. After the sites came back online I instructed our customer care department to stop making calls and to redirect efforts to handling the massive influx of tickets at the helpdesk that came in (and are still coming in) regarding the downtime from yesterday morning.

We thank you for your understanding in the matter.

[omarfilip]

Perhaps we can start a facebook profile and all of you can be invited as our friends. Twitter is another possible option. Or perhaps a combo of the two.

I vote for this - simple and effective.