DC outage

[charlesh]

I've been with GH since they were founded and I've worked my way up to a dedicated server. Except for a couple of years ago lightning strike on the GNAX data center, I have not had any interruption at the server level. That one was only a reboot of the server as well. To say that this is a rare event is an understatement.

The interruptions in the past that I've gotten calls on are usually due to an ISP fault in my client's area.

Rare event. Fielded a lot of calls today, though... BTW, what is a "core"?

Good job GH in being so reliable over the years.

An alternate way would be a good idea. How about one of those ol listservs we can all subscribe to? Ah, but we'd have to all create emergency gmail accounts as well....

In the meantime, "I'll have my emergency email get in touch with your emergency email..."

CharlesH

[rlhanson]

In the meantime, "I'll have my emergency email get in touch with your emergency email..."

CharlesH

That's exactly what I put in place for my clients yesterday! lol

I took a proactive approach with my clients, called each one and let them know that we were aware of the outage and although we didn't have information as to when it would be resolved, I could assure them that it was being addressed and would be resolved at the earliest time possible.

I then called them back to let them know it had been resolved.

I have had no fall-out because I communicated with my clients...even though I didn't know what was going on, I did know that GH was living up to their reputation and that they were handling it as expediently as possible.

I like the recording idea for the toll-free number - it would also be easy enough to set-up a google calendar we could all bookmark...

I did think GNAX could have been a little more forthcoming on the status originally which probably would have helped with the anxiety everyone was feeling.

[trickyBizzness]

I hate to churn the pot, but there are some comments in this thread that I find humorous that I would like to point out:

Whithout a monitoring service I might have never learned of the outage. Had I received a timely mail notification I would have had the chance to reroute to another server through my registrar.

If you would not have noticed without a monitoring service, it seems to me like you could probably live with some downtime. I mean, if you need a monitor to tell you that your site down, is it really being used that much?

However, potential buyers that come to my portfolio site are considering spending 4 to 5 figure sums, and that\'s where downtime becomes an issue, because it immediately communicates a lack of professionalism.

If you have people wanting to spend 4 and 5 figures why on earth are you using anything else besides a dedicated server?

I doubt that my last sales contact would have materialized if the buyer had been unable to reach the site on repeated attempts.

Is this normally what you do when searching for a specific product on a specific website? I don\'t. if my bank is offline or PayPal is under maintenance, I always go back later. Maybe I am different.

I phoned into GH around 9:00 am CST requesting a Call Back as the message stated to do. ... I was not expecting an instant reply, however I received no call back at all.

So you would rather take the techs of the issue they are working on, which is getting the sites back online, or have them calling people and telling them there is a problem and it is being fixed?

I run several e-commerce sites and uptime is just as important to me as everyone else. In fact, it is my primary and only source of income. While I don\'t want to see repeats of an outage like this, I\'ve been around the block a few times and quite frankly, it happens to everyone. As a previous poster said, even the big boys like Amazon, who were down for days. Do you think they are going to call you back? That\'s a joke!

Has anyone ever tried to get in touch with google about anything? Good luck!

I think GH did what they could in light of a bad situation and posting on WHT is a good solution for those of us that know where to look for industry news like this. Their business is in GNAX and if GNAX s down, including the GH site, then the only alternative I see for GH is to host in a competitor\'s datacenter, and that is kind of silly. GH is clearly a player in the hosting industry, and they stand behind their product. I think it would send a mixed message if they were to move their primary sites to a secondary provider...but maybe that is just me.

[Raven]

I hate to churn the pot, but there are some comments in this thread that I find humorous that I would like to point out:

So you would rather take the techs of the issue they are working on, which is getting the sites back online, or have them calling people and telling them there is a problem and it is being fixed?

I never said anything like that. First of all the tech's hands were tied from what I understand. They were in a complete wait state and could do nothing but call for statuses from the DC. So in this case I believe a call back was in order.