Quote Originally Posted by charlesh View Post
In the meantime, "I'll have my emergency email get in touch with your emergency email..."

CharlesH
That's exactly what I put in place for my clients yesterday! lol

I took a proactive approach with my clients, called each one and let them know that we were aware of the outage and although we didn't have information as to when it would be resolved, I could assure them that it was being addressed and would be resolved at the earliest time possible.

I then called them back to let them know it had been resolved.

I have had no fall-out because I communicated with my clients...even though I didn't know what was going on, I did know that GH was living up to their reputation and that they were handling it as expediently as possible.

I like the recording idea for the toll-free number - it would also be easy enough to set-up a google calendar we could all bookmark...

I did think GNAX could have been a little more forthcoming on the status originally which probably would have helped with the anxiety everyone was feeling.