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Thread: Password is saying incorrect, account suspended?

  1. #1
    Duritz is offline No longer a Newbie
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    May 2008
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    Default Password is saying incorrect, account suspended?

    Hi - I can no longer access my emails, and when I go to my account it says my hosting account is suspended. I try to log in to cpanel and it says my password is incorrect. I change the password, then try to log in, it still says incorrect??

    My domain name is greyhoundratings.com.au - could someone please advise?

  2. #2
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Accounts that have been suspended cannot login to cPanel. Have you logged into your GlowHost Account Manager (myGlow) to verify that you do not have any overdue invoices?

    Here is the link to the account manager.
    Last edited by Matt; 05-16-2008 at 07:21 PM.
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  3. #3
    Duritz is offline No longer a Newbie
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    It says, under Billing Information, "Outstanding USD $0.00" and "0 Invoices Due" so I thought I was OK, but when I click "view all invoices & receipts" it says that the most recent invoice failed? If I pay this will it automatically reactivate me?

  4. #4
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Yes paying it should activate the site within 5 minutes or less. If it doesn't come back online, let us know. You might look at your billing contact information to make sure we have current contact info for you.

    You can view that information under "Billing Preferences" You might consider storing a credit card as well.
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