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Thread: Charlie Running Slow? Can't Open HD Case

  1. #1
    rickpugh's Avatar
    rickpugh is offline Practically a Glow Sage
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    Default Charlie Running Slow? Can't Open HD Case

    Hey Team,

    I can't submit a ticket via help desk when logged in...

    I can access help desk, create ticket, but when I submit I get the following message:

    We are sorry but the page that you requested is not available due to our security settings. If you were doing nothing wrong, please accept our appologies, our programming team has been notified and are investigating.

    You can try this page again a little later, or, if you are in a hurry and you need immediate answers to the information that you were seeking, perhaps one of our agents can help you. Open a ticket here and just ask!

    If you were trying to do something bad, shame on you, and we will be watching...

    Your Current IP address is:
    76.91.172.112

    Browser:
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)


    Further... Charlie seems to be running really slow... Any Ideas?
    Thanks,

    Rick

  2. #2
    Matt's Avatar
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    Default

    Sorry you were having problems posting. Something in your message body triggered our firewall to prevent the submission. We will take a look at the logs and see what that was.

    As for Charlie, can you elaborate on what is seemingly slow? I am looking at the status monitor and do not see any recent problems.

    Have you tried accessing from a different connection or ISP?
    Last edited by Matt; 04-25-2013 at 01:24 AM.
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  3. #3
    rickpugh's Avatar
    rickpugh is offline Practically a Glow Sage
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    Default

    Hey Matt,

    When I attempt to access Every Child Matters | The Ventura County Foster Parent Association I get the message "website found, waiting on reply" and then page never loads... I don't even get a server time out....

    I didn't see anything wrong with Server status either...

    I did a tracert and here are the result...

    tracert_vcfpacom.png

    I don't seem to have any issues accessing other sites... can you see how it loads for you?

  4. #4
    Matt's Avatar
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    I don't see any problems with the traceroute. The site loads fine from this side. Is it possible the scripts you run on the site may have blocked your IP? I already checked our firewall and your IP is not in it.
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  5. #5
    Matt's Avatar
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    Seems to be fast for the rest of the world too, check it here:

    HostTracker [Website Uptime Monitoring Service]

    Most all of them under a fraction of a second even with the DNS lookup.
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