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Thread: can't login to myglowhost account

  1. #1
    kitkat is offline No longer a Newbie
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    Question can't login to myglowhost account

    I can't login. does anyone know why? it doesn't load when I press "login". I was able to login fine yesterday.

    I need technical support.

    please help.


  2. #2
    kitkat is offline No longer a Newbie
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    i think i may have fixed my problem. it was a php.ini thing.

    i still can't login to support... but now it's not as essential.

  3. #3
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Well, they just updated the GlowHost Account Manager login today. Can you describe the problem in more detail? Or perhaps the new login works for you?

    What browser are you using?
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  4. #4
    kitkat is offline No longer a Newbie
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    I tried in IE8 and Firefox and I couldn't login with either. There is no error, nothing happens when I click the login button. It seems like it's inactive.

  5. #5
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Thank you for the information.

    Are you running a modern version of Firefox? I just tested in the latest version and it is working fine on Windows.

    IE8 is no longer supported, I suggest an upgrade to IE9 and see how it goes. I will add a note for the development team that they should detect old browsers and give a specific error message.

    Let us know if a newer browser works. If not I can provide you with a link to the old login.
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