What is your ticket ID that you received in the automated email after you submitted your ticket?

Would you like me to remove your private details like email address from the post above?

What happens when you use the "resend password" option on the GlowHost Account Manager login page?

We will need a ticket from you to get into the specifics of your account, and I just checked the helpdesk and there was nothing I could find from you.

I suppose the first thing you should do is restore access yo your GlowHost Account Manager so you can gain access to the helpdesk.