Matt,

Thank you for your prompt response, especially so near to the holiday.

Let me be more specific about the recent trouble--when I say "downtime", your web hosting service does not go down, and the trouble I have been experiencing is not of this nature. Rather, the MySQL server on Olga has been fluctuating too much for comfort--this month alone I received (at last count) 1287 email notices from my vBulletin software indicating it could not contact, or had trouble contacting MySQL. This will not show up in any monitoring service that I know of, and since everything I do on your service is forum based (therefore relying entirely on database driven information) I would consider this as much "downtime" as if the server actually failed.

Is the hard drive on Olga still functioning, and will everything be restored, or will I lose all information that I haven't backed up?

I realize that errors of this nature do happen at the worst times possible, and I am certainly conscious about it this time of year... I do not expect, nor want any of this to affect you and your staff's Christmas and you have my understanding if this issue is not resolved until after Christmas--we all deserve some time off to spend with family and friends.

That being said I hope everything is restored without too much incident and you all have a Merry Christmas, Kwanzaa, Hanukkah or whatever you celebrate.