You are exactly correct.

Its better to not make exceptions in hosting unless needed to get things working. Once working, you should go back to your indivdual standards.

So I guess I have a better understanding now. And now you might too?

What we need to figure out is why you are using gendns at all. Your private nameservers should always be working for everyone, at all times. Especially you. Flexibility is why you have them.

If they are not working, open a ticket or just post it here.

A post here is better anyways. As long as you are not giving out passwords, and your password is strong, I don't see a reason for a ticket.