Dear Customers

As part of our commitment to provide top quality web hosting services, maintenance is required and has been scheduled for servers located in Phoenix, AZ datacenter.

Please read these details carefully:

Service Date: Tuesday, 28 April, 2015
Service Window: 5 AM to 8 AM EST
Reason for Maintenance: Datacenter engineers will work on repairing a manufacturer defect to prevent an unplanned outage.
Maintenance Details:

- Prevent inner windings of transformer core from rubbing on outer windings
- CET’s (Critical Environment Technicians) to repair a manufacturer defect

Expected Downtime: 1-3 hours

This procedure will cause power outage. We expect following shared servers: Bravo, Saturn and Xena (as well as other dedicated servers in our cabinet) to experience a loss of power during the repairs to the PDB (Power Distribution Board).

This means work will begin at some point during this time specified in the service window above, unless unexpected situations arise. During this service window, your server may go temporarily offline. If engineers are unable to start the maintenance before the service window closes, it will be re-scheduled and we will inform you.

We would like to remind you that we always encourage our customers to have local copies of your web sites in the event of unforeseen issues which may result in complete and total data loss on the server. While we do not anticipate this to be an issue, it is always a wise choice to have copies of your web site in multiple locations.

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