Hi Cherie,

Welcome to the forums and congrats on your first post. While I can't personally recommend any of those above since I have not tried them, I think if you can find a company that will do "per ticket" then that would definitely give you some piece of mind. I know bob cares has been around a long long time. They originally were all based out of India but I am told they have US support now.

These types of companies are not usually going to be really great about knowing your companies policies and preferences and rarely remember special instructions, however, for things like an .htaccess problem they can definitely be a good first line of support.

As for other options, it really depends on your budget and how many hours you want to have coverage. I think most successful resellers start out where you are and get a per ticket plan until they find that they need more than that.