Hey CharlesH -

Let me say first - Great Job! Awesome Client Services!

They may not ever realize the awesome job you did, the dedicated customer support you provided, or the amount of work performed (at what I'm sure was an excellent price)... but we all know!

And just to say, it's nice to know someone else has those "grrrr!" days! Gotta love 'em otherwise we wouldn't appreciate the "good" clients.