Sorry meant to say emails not pm's. The forums are down.
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Sorry meant to say emails not pm's. The forums are down.
Count yourself lucky you get pm's through, my forum is of the oppinion that
2000 uniques yesterday, 50 today, zing zing zing a little zong with me...Quote:
General Error
SQL ERROR [ mysql4 ]
Too many connections [1040]
An sql error occurred while fetching this page. Please contact an administrator if this problem persists.
Please get it back soon. I'm missing a lot of traffic already.
Seriously. 3am was one thing, but people will start getting home from work soon, and error pages are not good for business. Not in the slightest.Quote:
Originally Posted by AsdaLegend
ok now im annoyed, im at work, cannot submit a ticket although i did last night, AND MY WEBSITE IS STILL NOT WORKING.
seriously i was patient before but now its getting stupid.
MATT AN UPDATE?
The problem is that the firewall is seeing a spike in pop3 connections and does not like them and when that happens it shuts down everything instead of just the people popping to frequently.
Without the firewall on, the load goes through the roof. We are still looking for a solution and are trying to keep thiings up as much as possible but it is a fine line between staying up and overloading the machine and being able to maintain our terminal sessions while we try to diagnose the problem.
Okay this thing seems to be holding stable now since about right after my last post.
The firewall and DNS departments seem to be doing what they are supposed to now.
The load is still very high and this can lead to some performance hits, basically meaning it will be running a bit slower than normal while the RAID array is rebuilding itself.
We ask you guys to play nice for the next 24 hours and if you can hold off on doing load intensive things like testing scripts, making 20 backups in a row, excessive cron jobs, etc please refrain from doing so, if possible.
The less strain on the CPU the faster the array will rebuild and that will bring you back to the normal transfer speeds.
Other things you can do is turn down the frequency of your email program's automated checks for new email, stay out of SSH if you have it enabled, and anything else that lessens connections to the server.
If things go south again we will keep you posted.
Nope, not yet stable. This has become extremely irritating. It's time for me to move on..
yup not working for me either.
I am sorry to hear that AsdaLegend. All we can do at this point is offer refunds for those that request them, upgrades to other shared hosting plans, and apologies to the rest of you. I know it is frustrating no one is more frustrated than me and I hope soon I will be able to find a few minutes to get some rest... :(
Our goal here was to preserve your data from what could have a catastrophic drive failure. I think we succeeded in that department. Now we are stuck dealing with the hardware limitations of the raid array and waiting for it trying to rebuild itself.
If any of you would like to be migrated to another type of hosting plan with a higher uptime SLA please open a ticket and we can move your account to any type of hosting account you like, typically anything on the site other than budget or advanced hosting will put you on a package with a higher uptime SLA and off of the Olga server. We can also credit you a free month of hosting should you prefer an upgrade option.
Hello all. First post here.
Frustrating, yes. But "thank you" to everyone who worked hard to get us back up and running.
Thanks and welcome to the forums.
Just so there are no false promises here, I do not think we are out of the woods entirely yet. I am seeing some disk errors no on the other drive in the array and as you may have noticed, the server is not as peppy as usual. We may need to put yet another new drive in here after this array has rebuilt itself. Obviously hoping for something much smoother than the first time around....
I will be sure to keep you posted with any news as it unfolds.
Okay good news and bad news.
The good news is the original machine has been outfitted with new hardware and is ready to take these drives and raid array back.
The bad news of course is we have to take thie servers offline to do it. We expect about 30 minutes for this changeout. We are going to do this tonight at 2 am.
This should clear up some of the load issues, and get us heading on the right track again. The machine running now is much less powerful than the orignal machine and it was the closest thing we had on hand that could be used as an emergency machine to keep your sites up why we took the original down for diagnosis and hardware replacement.
The way this has been going so far I would expect 1 hour of downtime where there are no services at all. If things go well it should be only 30 mins or so.
We will update you as services return to normal.
matt - i can only conclude one thing and that is there is something wrong with the name Olga, i think you need to rename the server and everything will be fine..
what about something like Terminator? strong, cant be stopped, latest technology?
lol couldnt help myself.
LMAO.
I think you are on to something. For a little GlowHost history, all of the servers "used" to be named about very important women in my life. However, GlowHost rapidly outgrew important women in my life. GlowHost also has outgrown being "my" company and turned into am actual business entity very rapidly. The last 3 years we have been on the rapid expansion program. Hire new employees, try to figure out the latest technology, hardware, control panels and whatever else that modern day has to offer us.
We have been doing it a lot longer than 3 years, but the last three years has really brought us some very loyal customers who we are proud to host and be a part of their business.
I thought for sure I could always name a server after a woman important to me. After about 15 of them, the names started running dry. :(
Then we started looking for names that were short, and effeminate. We wanted to keep them named after women. We tried to keep them short and sweet. The concept there was that women never give anyone any problems...
Olga was the best thing I could think of that was a tank of a woman. This server is extremely beefy. Olga seemed to fit.
As time evolved, now we have men's names, names that mean nothing, generic names like "Server 1" and such.
So, since we no longer have any sort of naming convention, I think Terminator, Commando or Rambo might be good choices. Rambo would be my first choice because it is less characters to type. Carpal Tunnel and all...
Let us see how this turns out. Then a hostname "rename" might be in order. :smash:
This has been bumped back to 3 Am US EST.
Yea, I appreciate that, and the fact that I was able to get in and make a backup (which I didn't actually have) yesterday. So it's not like you're a bad person or anything.Quote:
Originally Posted by Matt
Just, slow/unresponsive servers tend to freak people out.
Half hour to an hour at 2 or 3am east coast is no skin off my back. Here's to it working out smoothly.Quote:
Originally Posted by Matt
However, this thread affords only one logical conclusion : Matt, you need more women.
Thank goshness ( Is that a word?) there are still people with a sense of humor through this.Quote:
Originally Posted by andreadoria
I'd name the next machine "andrea" but we alreay have 3 machines that begin with the letter "A"
I forgot to mention one of the early goals was to have exactly 26 machines, that way we could have one machine, that started with every letter of the US alphabet.
A) Alex
B) Betsy
C) Cleo
D) Deb
E) Etc
So that is enough history for you folks for today anyways. Olga has been down for about 30 mins so that was our expected threshold. I need to check in and see what the status is. I will report shortly.
Appreciate the hard work Matt.
Myself, I host a WoW guild forum on my site and quit 2 days ago with assurances the website would stay up and running even if i wasn't playing.
Next day the server goes down and i've got a few very anxious guild members emailing me asking why i took down the guild website including one very angry guild leader. LOL
Timing can be everything sometimes.
Keep at it Matt. Hopefully everything will stabalise soon.
Morg
morganus
Do you mean World of Warcraft?
Yes, timing is everything, then do not forget about Murphey's Law
Sorry you are getting worked over this, it is not your fault at all. Blame it on your host if you can :)
My eyes hurt...
Status report follows soon.
Netstat shows it up and running with reasonable cpu load for the past 15 minutes
However, my website still doesn't load.
Yer its a World of Warcraft site.
It's all good. Hey can't be a system admin myself and not know Murphy's Law.
I use to think it was "the server will stop one day... when you are on holidays!" lol
Morg
Looking now....Quote:
Originally Posted by andreadoria
Are we back to normal?
From what I see here we are now once again screaming along.
Looks all good. Websites back up and running as normal. Nice work!
RAID is now at 27% rebuilt. That is a very huge improvement over what happened yesterday, where it was stuck at 12%
Load is normal, sites are loading good. Sometimes I hate technology.
Well, we've all had broken computers. All should be well, if not, open a ticket at the help desk please, we want to know where the problems are.
I am taking a nap now.
Thnx 4 keeping us up2date!
I have a shared server on olga and was wondering what the hell was going on
I also have a dedicated server with yu.
I will be moving my other sites to my other dedicated machine with glowhost, tho, I am glad you did what yu did because I got all my data back, and i had no backups before this.
Thx 4 savin my data;
All seems well - load a little high but then again that's to be expected with the background tasks.
Olga has had a bad drive.
trickyBizzness-
Sorry about that. I think it would be a very good option to use your dedicated server. There is no sense in shared hosting if you have something like that at your disposal.
..working on nap-mode. 3 hours of sleep in 48 hours probably is not good for the health.
Thread title updated. Can you guys and gals stop giving me brain chalenges for a few hours?Quote:
Originally Posted by andreadoria
K thanks.
Nope, down again, all the way through, cpanel, ftp, http, what have you.
So much for the nap. Alright, we are looking at it
Load went into the crazy 60's. On a quad processor this isn't normal.
I'd say (and don't shoot me, I'm just sayin), it is within the realm of conceivable that one of the accounts is running some sort of crazy insane script?
Down again.
It's up now. This is crazy.
Hi
Please tell me is the server still having problems cos my website is not working, or is it just me now. Should I open a support ticket?
Tks
Seems to be working fine at the moment.
I like andreadoria's analysis
I am still tired. Feedback is, good. Is it still slow?
Should not be. Everything was replaced. Please let us know.
Nah, it's fine, has been for ~1hr. Shu to bed.