Alexander,
Thanks for the update!
I was wondering if gh has an alternative support email that your clients could contact in the event that your site is also down?
I was able to get information from the Glowhost down - Web Hosting Talk

updates and on the gnax.net down? - Page 4 - Web Hosting Talk threads.

I know I will be contacting my clients to obtain alternative emails for them and providing a personal one for a situation like this in the future.

Thanks again - you guys are always on top of things!