Results 1 to 1 of 1

Thread: [Support] - Guidelines for obtaining support for your scripts.

  1. #1
    Matt's Avatar
    Matt is offline GlowHost Administrator
    Join Date
    Jan 2005
    Location
    Behind your monitor
    Posts
    5,386

    Default [Support] - Guidelines for obtaining support for your scripts.

    GlowHost offers a hosting environment that allows you to host virtually any script that runs with PHP, MySQL, Ruby on Rails, Perl, FFmpeg and other backend software libraries.

    Due to the fact that there are so many scripts out there, we suggest you use the following guidelines to improve your support response times, and to obtain more accurate answers from GlowHost.

    If your script is throwing some random error, or simply not working, and you have already searched google, these forums, and your script vendor's website, and you or your programmer or webmaster still are not able to resolve the issue on your User Account, please make sure to include the following information in your support request at our helpdesk:


    • Provide us with a user account to test with (user and password) for your script.
    • Provide a URL we need to go to to see the error or broken page.
    • Provide all step-by-step instructions that we will need to perform to get the same error.
    • If this is for a video script, and the upload or conversion process is throwing an error, we also would need a video to test with. The one you are using would be best. Please give us a link to download the raw, unconverted video, or upload it via FTP and tell us the name of the file and where to locate it. Then we can download the file and test.

    For more information, please see:
    How to properly obtain support for your site at GlowHost
    Last edited by Matt; 12-30-2010 at 10:33 PM.
    Send your friends and site visitors to GlowHost and get $125 plus bonus!
    GlowHost Affiliate Program | Read our Blog | GlowHost's Facebook | Follow us on Twitter | GlowHost on Google+

Similar Threads

  1. Replies: 0
    Last Post: 12-28-2010, 07:50 PM
  2. [How To] Add UTF-8 language support in your scripts
    By Matt in forum Knowledge Base
    Replies: 3
    Last Post: 09-12-2008, 05:19 PM
  3. PHP4 Support to be dropped (Update your scripts!)
    By Matt in forum General Announcements
    Replies: 0
    Last Post: 08-18-2007, 04:48 AM
  4. Streaming Support Now Available for You Tube Clone Scripts
    By Matt in forum General Announcements
    Replies: 0
    Last Post: 05-02-2007, 04:16 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16