spam issues

[guitarmonkey]

lately, i have had a ton of spam. i enabled spam assassin and also followed the link in cpanel to have it delete mail identified as spam. that seems to work for a couple of hours, then i start getting mail that is marked as spam, again.

is there something i am doing wrong in my set up? i followed the instructions on the spam tutorial as best i know how...

thanks,
gary aka guitarmonkey

[Matt]

Sometimes Spam Assassin dies and needs to be restarted by cPanel or an admin if cPanel is flaking out. I've never seen it flag something as Spam and have it get by the filter though, that part doesn't seem possible to me, but hey, anythings possible I am told.

It really depends on the server. If you want, open a support ticket and we will have a look at it. We'd need an example email with all headers attached to your ticket so we can see the relevant information.

[guitarmonkey]

so, i just posted a ticket...

let me know if there is anything else i need to do.

thanks,
gary