I Have A Question About My Server

[AuroraStorm]

Do I pm someone or post it? I'm not really sure because it's a technical question but not really...

[Matt]

The forums are for technical questions too

The only thing you may want to use caution in the forums is when you talk about things like your account passwords for example.

[AuroraStorm]

Okay cool so I had database error issues and was told by one of the techs that I may need to upgrade to a Professional server because I have an unlimited server but what I want to know is since my account opened in September, will I have to pay for a year on a Professional server or do I get a prorated amount for the year I've already paid up?

Does that make sense? It doesn't feel like it coming off my fingertips...

[GlowSteve]

Hello,

If you are applicable for a credit we would apply it without any problems. You should mention this in the ticket where you request the upgrade. We will subtract this credit from your new invoice for your Professional account.

[sara12]

If you are still applicable for the credit you should apply for it without any issues.

[AuroraStorm]

I'm getting way too many 500 server errors so I just might have to upgrade both the vBulletin software and move to a new server...if I need to upgrade to 3.8 (currently on 3.7...yes I know...) plus move the server, how much will that cost me?

[GlowAlex]

Hello,

Please open a trouble ticket and provide us with more details of the problem so we can look why that's happening.

[AuroraStorm]

I'll send a ticket because I just spent 20 minutes trying to get into my site today. This is getting ridiculous and I'm not sure what's going on; whether it's a software issue with vBulletin or if it's a server issue...all I know is I'm really not happy with all of these problems and need to isolate what's going on...

[GlowSteve]

Hello,

Feel free to contact us via our ticket system if you have any problems. We are ready to help you 24/7/365. We are looking forward to the ticket regarding your issue.