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Thread: getting logins after hosting purchase

  1. #1
    omarfilip's Avatar
    omarfilip is offline Nearly a Master Glow Jedi
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    Default getting logins after hosting purchase

    Hi, when can I expect to get the login information for the vps hosting I purchased yesterday?

    Regards,
    Omar

  2. #2
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Hello, could you, please, open a trouble ticket for our billing department regarding this issue?

  3. #3
    omarfilip's Avatar
    omarfilip is offline Nearly a Master Glow Jedi
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    Default

    It requires a login and I don't have that. I only received an email that $550 was paid and that the order is being processed.

  4. #4
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Oh, in this case you need to choose Pre-Sales Questions. This department doesn't require login.

  5. #5
    omarfilip's Avatar
    omarfilip is offline Nearly a Master Glow Jedi
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    Default

    I submitted a ticket in the "Login" department.

    I've already paid, so shouldn't this be somewhere other than pre-sales?

  6. #6
    Alexander's Avatar
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    You'll get all the information in your welcome letter. Our billing representative will send you it. Please, be patient. Thanks.

  7. #7
    Matt's Avatar
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    This should be setup later this evening or early tomorrow morning US EST. The VPS take a little while to setup. Thanks for your patience.
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  8. #8
    Matt's Avatar
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    Actually according to Sergey this should be done in a couple hours. So it looks like sooner than I anticipated. Again please accept our appologies for the delay in setup time.
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  9. #9
    omarfilip's Avatar
    omarfilip is offline Nearly a Master Glow Jedi
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    Well, looks like Sergey pulled some overtime and got me up and running -nice work! I really appreciate it guys.

  10. #10
    GlowAlex is offline Master Glow Jedi
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    You are welcome.

    It's good to know that you finally received the login info.

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