getting logins after hosting purchase

[omarfilip]

Hi, when can I expect to get the login information for the vps hosting I purchased yesterday?

Regards,
Omar

[Alexander]

Hello, could you, please, open a trouble ticket for our billing department regarding this issue?

[omarfilip]

It requires a login and I don't have that. I only received an email that $550 was paid and that the order is being processed.

[Alexander]

Oh, in this case you need to choose Pre-Sales Questions. This department doesn't require login.

[omarfilip]

I submitted a ticket in the "Login" department.

I've already paid, so shouldn't this be somewhere other than pre-sales?

[Alexander]

You'll get all the information in your welcome letter. Our billing representative will send you it. Please, be patient. Thanks.

[Matt]

This should be setup later this evening or early tomorrow morning US EST. The VPS take a little while to setup. Thanks for your patience.

[Matt]

Actually according to Sergey this should be done in a couple hours. So it looks like sooner than I anticipated. Again please accept our appologies for the delay in setup time.

[omarfilip]

Well, looks like Sergey pulled some overtime and got me up and running -nice work! I really appreciate it guys.

[GlowAlex]

You are welcome.

It's good to know that you finally received the login info.