Hello Nya,

There is possibility that your FTP connection details are not correct. I suggest checking if the ftp host is correct (you can use IP of the server if domain does not resolve). Also, please ensure that passive mode is enabled.

As to domain registration, we need to check your profile to see how we can speed up the process.

I suggest opening a support ticket here. Please provide your domain name there, so we can find your profile and assist you. Our average response time in ticket system is 10-20 minutes.