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I used to own a computer repair shop. The guys you use are "chumps".
Anyone can roll back a computer. Even my 8 year old niece.
There are so many good programs to kill virii (including at download.com LOL!) that there is really no excuse for such drastic steps. I have rolled back my computer once in the last 7 years.
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Hmm . . . maybe I'm the chump for going back to them! How do you roll back a computer? Since they haven't even looked at mine yet, I might be able to get my money back.
(Also, I have Trend PC-cillin and Webroot on my computer and the virus, if that's what it was, got in anyway.)
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