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Loading a new kernel seems to have fixed the issue. No failed IMAP notices since.

OK, thanks - I'll let you know how it goes.

Can you have them look into the ftpd failing, too? You've seen the emails from the server. It's causing FTP uploads to time-out, so it's a problem.

He had to switch to IMAP because "it continued to hang on the incoming server."

I've had one complaint yesterday, but now that exim is failing with increased frequency I can only imagine that it will start affecting the mail delivery more.

OK. Do they know clamd is still failing from time to time?

They've been good since yesterday and I've instructed the email users to monitor their service for any issues.

Appears to have been fixed, thank you. Do you know what the problem was?

Ah, cool. And yes, there is only one GH.

Failing about every 5 minutes now. IMAP users are complaining, too. We need to get this fixed.

... and 9 more since my previous message. So looks like no improvement.

got an IMAP failed message 4 minutes ago.

I set up a test account under his domain, and set up my Apple Mail client with a POP account and was able to get it working well, until the moment when my testing mail activity coincided with a...

That's probably it. Verizon FIOS is making him use 587 for all third party outgoing emails. See here: Verizon | FiOS Internet - Your Attention Needed: Re-configure Your Email Settings to Send Email
...

He's staying on POP for now, and has the check mail set to manual, so only once in a while, but he says it's still giving him the same problem. And says that his other email accounts are fine.
...

I'll suggest he try IMAP instead. 5 minutes should be OK though, shouldn't it?

yes, 108.0.201.208

He says it started this morning, or last night and that it checks mail every 5 minutes.

One of my users is complaining he's getting this error frequently: server refused to allow a connection on Port 110, for his POP account. Can that be related to this IMAP failing issue?

OK, I'm back to pure. Even sftp works now when it didn't before.

Failed to mention - the ftp server seems to be working fine.

I don't think mail is affected - at least nobody has complained yet. I'll give it a few days; who knows, maybe an automatic update from cPanel will fix it.

Meanwhile, I'm still getting the...

How much time is "some time?"

Just got another:

imap failed @ Wed Apr 7 15:46:40 2010. A restart was attempted automagically.
Service Check Method: [check command]

Cmd Service Check Raw...

Thanks for keeping it on the front burner, Matt.

Had 3 of these this morning:

imap failed @ Wed Apr 7 06:01:33 2010. A restart was attempted automagically.
Service Check Method: [check command]

Cmd Service Check Raw Output: dovecot is not...

Thanks, Alex.