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Thread: vBulletin + Support Ticket

  1. #1
    Unregistered You Are Posting As A Guest - Please Register or Log In

    Default vBulletin + Support Ticket

    Hi, it's me again
    Noob question, I'm terribly sorry in advance.

    A.
    I happens to stumble this thread, for vB suite
    http://forums.glowhost.com/knowledge...uite-2282.html
    Is there any changes in the pricing?

    B.
    In the support ticket for pre-sales question:
    https://glowhost.com/helpdesk/index....ket&_a=details
    What "domain" should I write there?
    And can someone explain to me what support ticket is and how to use it?
    (I have a rough idea what it is but would like to be sure about it)



    Thanks, and sorry again for the noob questions.

  2. #2
    GlowAlex is offline Master Glow Jedi
    Join Date
    Sep 2007
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    Default

    Hello,

    A. Yes, this seems to be valid but has to be confirmed by our management.

    B. For a pre-sales question you can put any domain name, even 'domain.com'. Support ticket system is for communication between our customers and our team, it's for any technical , billing or pre-sales questions. A support ticket is like a thread on this forum but it is private and not visible for the other customers.

  3. #3
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Default

    Quote Originally Posted by Unregistered View Post
    Hi, it's me again
    Who? Please register on this forum so you have a username.

    Quote Originally Posted by Unregistered View Post
    I happens to stumble this thread, for vB suite
    http://forums.glowhost.com/knowledge...uite-2282.html
    Is there any changes in the pricing?
    You could do that, we'd invoice you for the difference in price between the forum and vB suite, plus $5 to offset the processing fees.
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