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Thread: Registration, Is my order Proccessed

  1. #1
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    Default Registration, Is my order Proccessed

    Hi -

    I have order a couple of hours ago and I got an email of confirmation but no instructions with it, have i done something wrong or? please can you creal this up for me,

    Thanks - Adam

  2. #2
    Alexander's Avatar
    Alexander is offline Technical Analyst
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    Hello, Adam.
    The most probable thing that your account is in a pending status. Please, open a ticket regarding this issue, we'll try to help you with it.

  3. #3
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    Default Billing representatives

    How will the billing representatives contact me by Phone or by email ?
    If by phone, what happens if i miss a call, does my order get held ?

    Thanks, M. Adam.

  4. #4
    Alexander's Avatar
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    You need to open a trouble ticket at
    https://glowhost.com/helpdesk/index.php?cmd=newticket

    Our billing representative will contact you by phone. If you miss the call, an e-mail will be sent to you.

  5. #5
    Muhammad's Avatar
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    I cannot start a new ticket in that category, because it requires me to be logged in. ?

  6. #6
    Alexander's Avatar
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    You need to open ticket in Pre-Sales Questions in this case.

  7. #7
    Muhammad's Avatar
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    Okay, Thanks

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