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Thread: Help Please

  1. #1
    FiberglassForum is offline No longer a Newbie
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    Default Help Please

    Hi,

    Last night I paid to get the three star hosting plan and a domain name by paypal, but it does not seem like you guys have done anything to set up my account.

    Please tell me what is going on and how I can get my website started.

  2. #2
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Can you add us to your qualified senders list on your email account, or add us to your whitelist? Logins should have arrived by now. I will send them here again within the next half-hour.

    Let us know if you still do not get them.
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  3. #3
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Actually, I just looked in the mail log and we sent you an email last night regarding your domain name was left incomplete. In a nutshell the email is asking if you reguire .com, .net .org, or something else.

    We have not received a reply to that email yet, so again, check your spam folder if you have one. That email was sent shortly after your order.
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  4. #4
    FiberglassForum is offline No longer a Newbie
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    Matt,

    I didn't recieve any email like that last night. I checked my spam box and everything else but I don't see anything. All I got was an email telling how to pay with paypal.

    I would like my domain name to be at .com if you're the person that can set those kind of things up. Please tell me what else I need to do.

    Thanks,
    Brian

  5. #5
    Matt's Avatar
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    I see. Well in that case now that we have the required information, I will send the login details off as soon as we provision your account, which is right after I reply to your post.
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  6. #6
    Matt's Avatar
    Matt is offline GlowHost Administrator
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    Logins sent
    Send your friends and site visitors to GlowHost and get $125 plus bonus!
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  7. #7
    FiberglassForum is offline No longer a Newbie
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    Matt,

    Looks like everything is there now. Thanks so much! Your customer service rocks!!!

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