Emergency maintenance of the Alpha server (Overnight 03/05 - 03/06)

As part of our commitment to provide top quality web hosting services, maintenance is required and has been scheduled for the following server.

Please read these details carefully:

Server Name: Alpha
Service Date: 03/05/18 - 03/06/18
Service Window: 11 PM EST to 5 AM EST
Details: Emergency migration of all accounts on the Alpha server is scheduled to take place overnight. This is due to a hardware problem with the current server. We anticipate no downtime during the migration. The gendns.com nameservers and hostname will remain the same. Customers with dedicated IP's will be given new IP addresses and should check their websites and control panels once migration has been completed. Please feel free to contact us once migration has completed if your website is experiencing any issues.
Expected Downtime: No downtime expected

This means work will begin at some point during this time specified in the service window above, unless unexpected situations arise. During this service window, your site may go temporarily offline. If we are unable to start the maintenance before the service window closes, it will be re-scheduled for the next day at the same time.

As always, we recommend that you have local copies of your web site in the event of unforeseen issues which may result in complete and total data loss on the server. While we do not anticipate this to be an issue, it is always a wise choice to have copies of your web site in multiple locations.

You can make copies of your web site using the backup option in your cPanel.

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