Kinda inconvenient.
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Kinda inconvenient.
Yeah it is. We are working on it. This machine is being DDoS'd at the moment. We are filtering IPs as fast as possible.
Ty kindly.
Shoot, what terrible timing. How serious is it?
Its a pretty large botnet, I've banned probably 100 Ips myself and they still keep coming. We've added some rules to mod_security as well, but they are being ignored at the moment. We are trying to figure out why that is.
Alright we think http should be stabilized for now. Been running OK for the last 45 minutes or so. We will keep an eye on things...
I take that to mean I should be able to access my sites? Because I can't. myweaverville.com and weavervilleartsafari.com are two sites I have on Haylee.
Yes you should be able to access your sites, I am looking at it right now. I checked to see if your IP was in the firewall and it is not. Perhaps you need to refresh your browser cache?
MyWeaverville.com came up for a brief moment, but now it seems to be down again. I've checked it using two different browsers (firefox and IE), cleared the cache on both, and still no luck. There's not much I can do now except hope it's all better when I wake up in the morning. Appreciate your hard work.
I don't see any problems with the http service. Have you tried looking through a proxy? If the problem persists for you tomorrow please send us a traceroute to your domain.
I am sending a message here because your trouble ticket system is also down and is not responding. I can't even read replies to trouble tickets per the links in emails sent to me. If the replies could be sent to me by email, then at least I could read them.
I see that my website is now appearing after ~7 hrs. But I am completely unable to log into my ftp access of the file system.
Another major issue is with the glowhost login and trouble ticket system. I was unable to log in for an hour and then when I did and filled out a ticket, your software rejected my ticket saying that my domain name was not properly registered and then when I tried to submit the ticket anyway, your system erased everything in my ticket and I had to start a new ticket.
Finally, now that I have joined this forum so I could communicate with you while the other means are broken, I see at the bottom that I am not allowed to post any new threads at all. Why am I restricted?
I tried to post this and was notified that I am not authorized to include the name of my domain that is hosted by you. Again, why am I restricted; I have had 3 star professional hosting for several years with you?
These problems may all be related but I thought you would want to know about them as they likely affect everyone.
Regards,
Jeffrey Pawlan
The ticketing system is not down.
If you are one of the lucky ones to get the error "SERVER CONNECTION ERROR (CODE 203): Could not connect to licensing server."
Try refreshing your page, and you should be able to view your ticket.
There is a problem with our helpdesk vendor's licensing server. We are working to resolve that issue.
You wont loose the data that you posted if you refresh your ticket instead of using your back button or whatever happened. Refreshing the page resubmits your data without you having to type it again...
The FTP server is temporarily offline because it is still being attacked. You will need to wait a while until the attack dies down.
As with most forums, you need to register to post. I see that you have registered and are now able to post. You cant post domains until you have 5 posts. These registration and domain rules are to keep the spammers off the boards.
I sent you a lengthy reply with details on the trouble ticket while I was successfully logged in. When I hit send, I got the same error msg reported earlier. I did not hit the back button; I hit the Refresh button this time and also previously. But again it deleted my entire message and them logged me out of the entire Help Desk. I am using a recent version of Firefox on Solaris 10.
I will try the system in the morning.
It says
$bbuserinfo[username], you do not have permission to access this page. This could be due to one of several reasons:
What's worse, I can't load any of my sites on haylee either (nor can I load the op's site, myweaverville.com.
The server does seem up, did I end up in the filter table ?
I was just about, but the issue seems now resolved. Maybe it was just a temporary local glitch. Thanks tho.
My issue seemed to be resolved, but now it's down again. andreadoria, are you still having problems or is it just me?
Your IP can be blocked, or you may have some connection issues. Please, open a ticket for our tech support department regarding this issue. If you provide us with the traceroute results from your computer to the website, it will help us to find the reason of the issue faster.
Alex
Have a trouble ticket going. I was just trying to find out if I'm the only one still having problems.
Its been on again, off again for the entire day, wasn;'t able to get any work done.
Currently I'm unable to connect to any of my websites. Sometimes they work, so I can load a page, but the odds of them still being there when I submit some data for instance are nil.
Me either, but whatever Alex did last seems to have fixed my problems, and luckily I still have a few hours left to turn out a somewhat productive day. Keeping my fingers crossed.
Ditto. (more characters needed)
I think our DDoS Filters may have been set a little to aggressive for developers. We had set a 25 connection per IP limit so those of you doing things like email, FTP and web all connection on the same server would end up getting banned for 30 minutes.
I've adjusted these levels and things should be better now.
This isn't even funny anymore. We're back at square one over here ;/
This is a uniquely frustrating experience.
Getting close to three hours without as much as a hello on the support ticket system, its 13:30 now so the work day is about to be over in another couple of hours, today is Friday, what am I going to tell people ?
24 hours a day x 30 days a month = 720 hours, 1% of that is 7 and change, we're past twice that by now, just this week.
Just now morning here and my sites are down again too. Not cool guys.
I guess the hamsters got out of the cage and took over the shop
Hmmm, wonder what my client is going to think of that explanation? Maybe I'll say snakes got out instead. Sounds scarier.
It's really frustrating, but DDos is back. We do our best trying to stop it.
waited for you to go to sleep eh ?
Yeah, something like that :)
Ok, looks like attack has been defeated. Not going to declare our victory, but the thing are considerably better now. Please, follow yesterday scenario if you can't access the server.
That is send us the results of tracert command from your computer to the server.