Quote Originally Posted by bdominick View Post
How does a battery backup problem cause an outage? That has to be a secondary problem.

Here's what GNAX says about their power backup system:

How on earth does that kind of system lose power? A Navy SEAL team should have trouble taking that out! So what if a backup battery goes bad -- they're supposed to have redundand AC feeds into the building and multiple generators...

Gnax have released an official explanation for this, im sure glowhost will update shortly. To cut a very very long story short it was a series of freak events. A main utility company supplying the datacentre failed causing a complte outage, the backup generators kicked in an most things rebooted. However both battery systems failed (the main and redundant) causing the complate failure. Once running multiple hardware failures and router problems caused a catalog of problems which had to be fixed.

That is a very very short version of what happened!