Matt,

Thanks for the helpful reply. I always think your replies may be helpful to others as well. You mentioned about shell access. I tried accessing for the first time my account via Putty, and had generated the keys. I have successfully used Putty in other SSH environments. But apparently I don't have shell access yet? Is this because of the nature of my account? Do I need to upgrade, or just request, or somehow turn on shell access? If this is documented somewhere, I'd be happy to read it, but didn't find it.

Thanks!

John