Anyone can help to check the status of my order?

[caching]

I ordered a budget space 12 hours ago, so far, I did not receive any email or phone call for confirmation.

Is there anyone can help to check the status of my order?

Following is the order details:

Transaction Details
------------------------------
Web Accept Payment Sent (Unique Transaction ID #31700002MA5490314)
Item Title: Multiple domains & hosting packages order #29169
Invoice ID: 29169

[Matt]

Please open a ticket at our helpdesk if you have not received the welcome letter and we will paste a copy online for you to download... I've just sent you another copy though.

You might look in your spam folders to see if your spam settings filtered the email.

[caching]

Matt,

Thank you for the quick response.
I'm sure there is no email in my spam folder.

Actually, I have already submitted a ticket in "Pre-Sales Questions" field. However, so far now response.

Thanks,
Bill

[Matt]

I don't see any tickets from you. What is the ticket number that you received in your email and on-screen when you submitted the ticket?

[caching]

OK, let me submit a ticket again. Maybe something wrong with my previous operation.

The new ticket details:
Ticket Key: EHI-0458-922 Access ID: n2k9b0o7 Department: Pre-Sales Questions Name: Bill Mao Email: yansong.mao@gmail.com
Subject: Please help to check the status of my order Message: Transaction Details
------------------------------
Web Accept Payment Sent (Unique Transaction ID #31700002MA5490314)
Item Title:Multiple domains & hosting packages order #29169
Invoice ID: 29169
Date: Feb. 11, 2009
Time: 23:23:44 CTT
Status: Completed
Thank you again.

[Matt]

I have updated the ticket with your login details.

[caching]

Thank you so much, your response is super quick.

[Matt]

Sure thing. Let us know if you need anything else.